0121 329 2288


Saving lives while being covid safe.Willhan Training - First Aid and Safety Training in West Midlands

Saving lives while being covid safe.

As workplaces start to welcome more staff and visitors, having fully trained staff who can deal with a medical emergency while staying covid safe is vitally important.

I’m often asked  by the lovely people on my courses about providing first aid treatment during this pandemic.

We have been delivering First Aid training courses over the past 13 mths and include as standard up to date cross-infection ideas and measures that can be used quickly and simply in the workplace to keep first aiders safe while dealing with medical emergencies in any setting.

The HSE guidelines are still the same regarding First Aid requirements. All workplaces and school MUST have in place.

  • The correct number of first aiders to the number of staff/ children in your setting.
  • The need for regular staff training to ensure up-to-date skill and Covid security its being met during this time.
  • All First Aiders are training on a legally accredited training course that meets Ofsted requirements if work with children.
  • First Aiders are renewing their skills every 3 years

Complete your own Risk Assessment by following the link below to identify how many first aiders your setting should have on-site at all times;


 As we, hopefully, are heading out of the other side of this pandemic business, schools, organisations, and those self-employed have a legal duty to ensure they can assist quickly if a medical emergency was to occur in the workplace

The HSE guidelines are as follows:

First aid in non-healthcare settings

This guidance will help employers ensure first aiders are confident that they can help someone injured or ill at work during the coronavirus (COVID-19) pandemic.

Employers and their first aiders should read the guidance on giving cardiopulmonary resuscitation(CPR) from the Resuscitation Council UK.

Emergency service professionals, such as NHS ambulance workers, will receive advice from their employer about this.

HSE has guidance on First aid cover and qualifications.

Check your first aid needs assessment

As an employer, when reviewing your risk assessment to include working during the pandemic, consider refreshing your first aid at work needs assessment.

Ask your first aiders if there are any factors that should be taken into account as part of your risk assessment. These factors could include vulnerable workers with first aid responsibilities.

You should discuss the risk assessment with your first aiders so they are confident about providing the right assistance.

This includes knowing what equipment they can use to minimise the risk of infection transmission, as explained below.

Guidance for first aiders

Although the UK Government has now removed social distancing in most workplace situations, first aiders should still consider the precautions set out in this guidance to reduce the risk of COVID-19 infection.

Try to assist at a safe distance from the casualty as much as you can. Minimise the time you share a breathing zone.

Although treating the casualty properly should be your first concern, you can tell them to do things for you if they are capable.

Remember the 3P model– preserve life, prevent worsening, promote recovery.

Preserve life: CPR

Call 999 immediately –tell the call handler if the patient has any COVID-19 symptoms.

Ask for help. If a portable defibrillator is available, ask for it.

Before starting CPR, use a cloth or towel to cover the patient's mouth and nose. This should minimise the risk of transmission while still permitting breathing to restart following successful resuscitation.

If available, you should use:

  • a fluid-repellent surgical mask
  • disposable gloves
  • eye protection
  • apron or other suitable covering

Only deliver CPR by chest compressions and use a defibrillator (if available) – don't do rescue breaths. For CPR in paediatric settings see guidance from the Resuscitation Council UK.

Prevent worsening, promote recovery: all other injuries or illnesses

If you suspect a serious illness or injury, call 999 immediately – tell the call handler if the patient has any COVID-19 symptoms.

If you’re giving first aid to someone, you should use the recommended equipment listed above if it is available.

You should minimise the time you share a breathing zone with the casualty and direct them to do things for you where possible.

After  providing any first aid treatment

Make sure you discard disposable items safely and clean reusable ones thoroughly.

Wash your hands thoroughly with soap and water or an alcohol-based hand sanitiser as soon as possible.

First aid cover and qualifications during the pandemic

If first aid cover for your business is reduced because of COVID-19 or you can't get the first aid training you need, there are some things you can do to comply with the law.

Operate with reduced first aid cover

If fewer people are coming into your workplace it may still be safe to operate with reduced first aid cover. You could also stop higher-risk activities.

Share first aid cover with another business

You could share first aiders with another business but make sure they have the knowledge, experience and availability to cover the first aid needs of your own business. 

Shared first aiders must:

  • be aware of the type of injuries or illnesses that you identified in your first aid needs assessment and have the training and skills to address them
  • know enough about your work environment and its first aid facilities
  • be able to get to the workplace in good time if needed

Whoever provides the temporary cover must make sure they do not adversely affect their own first aid cover.

Annual refresher training

If first aiders are unable to get annual face-to-face refresher training during the pandemic, we support the use of online refresher training to keep skills up to date.

We still strongly recommend that the practical elements of FAW, EFAW and requalification courses are delivered face to face. This means that the competency of the student canbe properly assessed.

Source HSE.org26.7.21  Author Louise Vickers (CertEd, D32,22 V1)

You’re in Safe hands with our legally accredited training courses 

Read more

Winter Lockdown- Blended LearningWillhan Training - First Aid and Safety Training in West Midlands

Winter Lockdown- Blended Learning

Winter lockdown

I’m very much a people person and love listening, meeting and chatting to people in person, which is why I love teaching and delivering training as I love nothing more than seeing others learn new skills, develop in confidence and achieve a qualification that will benefit their job role or just give them the confidence to use the skills they have gained.

Since March 2020

Many business/sectors have moved there services/products online purely to survive. I was one of those business who considered moving my training courses online and was asked a lot as to why I didn’t deliver training online.

My answer was simple.

For some sectors online training courses are absolutely the way forward as they save time and can be a cost-effective way for businesses to ensure compliance is keep up to date.

My businesses ethos is on providing quality,legally accredited training courses as standard. Therefore until online First Aid training was recognised as legally accredited, companies, schools and individuals are wasting their money and time in completing online learning that is not legally accredited for their industry.

I’m NOW so excited in launching our legally accredited Blended learning First Aid at Work qualifications.

These courses are legally accredited and have an outstanding online learning package that reduces the face-to-face classroom teaching so instead of attending a 3-day First Aid at Work course this has now been cut to attending a 2 day face to face workshop.

Instead of attending a 2-day First Aid at Work requalification course you can learn via our online platform and attending a 1 day workshop to gain the practical skills you require:

I’m a strong believer that everyone learns in different way which is why my training courses reflect all learning styles. This online package does that too.

How we like to learn

We all have our own unique learning style.

Some people like to sit a read books to learn.

Some people like to learn with others via group tasks and discussions.

Some people  like to learn via doing ( i.e practical)activities.

No matter what training course you attend the difference between outstanding and "ticking boxes" in training  is huge.

Training that is value for money and outstanding offers everyone who attends the same chances to gain new skills and knowledge

Why blended learning:

·        Blended learning embeds all of the above. It also enables skills to be practices and gained online and in person.

Blended Learning give business, schools and individuals

·        The peace of mind that you're gaining legally accredited qualifications.

·       We know your time is precious- Blended learning enables you to gain theory knowledge in your own time which reduces the time spent in the classroom.

·       These courses are cheaper per person and in-house.

Read More about our First Aid at Work blended learning courses

  Coming soon

Our legally accredited Ofsted compliant blended learning paediatric first aid training.

Look out for further information.

Covid secure

We all need to feel safe in any environment to be confident in the job we do and to grow as professionals.

For me, COVID 19 has reinforced the good practice procedures I have adhered to as standard. Ensuring all who attend our course feel safe.

Here at Willhan Training we take our cross-infection duties extremely seriously. See our covid secure policy.

Re-opening after lockdown:

Business, leisure centres gyms and many more businesses will reopen and will people just wanting to get out again.

First Aiders & Paediatric First Aiders are a legal requirement and will be needed after lockdown, being training now in readiness for re-opening will prevent having to release staff, loose wages and time away from your job role when lockdown is eased.

The latest guidance for first aid provision in schools and the workplace

The HSE and DfE have not relaxed their rules on maintaining adequate first aid provision in the workplace and within schools and early year settings.

Therefore, it is important that business,including schools and early years nursery’s, ensure they have the correct and relevant first aid provision available within their setting to ensure they can provide assistance in a medical emergency.

Re-opening after lockdown:

First Aiders & Paediatric First Aiders area legal requirement and will be needed after lockdown, being trained now in readiness for re-opening will prevent having to release staff, loose wages and time away from your job role when a lockdown is eased.

Read more

Would you know what to do if your child suffered a medical emergency?Willhan Training - First Aid and Safety Training in West Midlands

Would you know what to do if your child suffered a medical emergency?

More than two million children under the age of 15 experience accidents in and around the home every year and are taken to hospital.  Many more are treated by GPs and by parents and carers.

On average 62 children under the age of five died as a result of an accident and over 76.000 under  the age of 14  are admitted for treatment, of which over 40% are under 5 years of age. Those most at risk from a home accident are the 0-4 years age group.

Falls account for the majority of non-fatal accidents while the highest numbers of deaths are due to fire. Most of these accidents are preventable through increased awareness, education and improvements in the home environment and greater product safety.

The most severe injuries are associated with heat-related accidents and falls from a height. Older children are more likely to sustain fractures than younger counterparts. Younger children have a higher percentage of burns and scalds as well as poisoning and ingestion accidents.

Most accidents happen:

  • Most happen between late afternoon and early evening, in the summer, during school holidays and at weekends.
  • Factors such as stress, death in the family, chronic illness, homelessness or moving home increase the likelihood of the child having an accident.
  • Some happen when the usual routine is changed or when people are in a hurry.
  • Distractions and inadequate supervision are often the cause of accidents.
  • Poor housing and overcrowded conditions can lead to increased numbers of accidents.
  • Some accidents are caused by lack of familiarity with surroundings, for example, when visiting friends or relatives, or in holiday accommodation.

Suffocating and choking

Children can swallow, inhale, or choke on items such as small toys, peanuts, and marbles.

Babies and small children are most at risk from choking because they examine things around them by putting them in their mouths.


Would you know what to do if your child had a medical emergency at home? Most parents have little or no first aid knowledge, or the knowledge they have is out of date.  Education is key to the safety of all of us.


  • What are the hazards within our homes?
  • Using stair gates to prevent small children from falling.
  • Attending parental sessions while pregnant.

These can all help ensure our home environments are safe for children to live in.

What about your first aid knowledge/skills

Prevention is better than cure, which is why at Willhan training we have developed a “bespoke “ parent and grandparent First Aid workshop for any parent/ grandparent to attend.

The feedback from our parents and grandparents who have attended has been amazing.

As a parent myself I have designed these 3 hour sessions with parents in mind and cover topics like meningitis, sepsis, choking and more to give you a basic knowledge of the signs & symptoms of certain conditions but also practical skills to use if a child in your care suffers a medical emergency in your home.

Our amazing feedback from parents.

“very informative, friendly environment, feel more confident now with hands-on experience”

“Great delivery really enjoyed & informative”.

“Covered common worries we had as parents the practical’s help remember” really enjoyed”

“Enjoyed the part about choking, really good course. The tutor encouraged questions which was good.”

“Enjoyed all of it. Especially the choking information and practical. Lots of useful information included”.

Sources  RSPCC .uk  Willhan Training. HSE .org. Copyright reserved April 2020

Read more

Do you know who to choose for your staff training?Willhan Training - First Aid and Safety Training in West Midlands

Do you know who to choose for your staff training?

By law, all businesses are required to have at least one fully qualified first aider on-site at all times. All business must carry out their own full due diligence to ensure all staff are receiving legally compliant training.

To comply with your legal duties under the Health & Safety (First Aid) Regulations 1981 your choice must be appropriate & adequate based on a needs assessment & appropriate due diligence being conducted.

Those who are self-employed should also have some formal first aid training.  

If your workplace has more significant health and safety risks, for example, you use machinery or hazardous materials then you are more likely to need a trained first-aider. You must provide all your employees with details of the first-aid arrangements.

Your liability insurance may be affected if you have no first aid provision in place or if have attended a course that is not legally accredited.

When selecting a training provider you should check:

  • The teaching qualifications of those delivering the training.
  • Is there monitoring & quality assurance systems in place·
  • The teaching and standards of first aid practice  
  • The syllabus content is delivered to awarding body requirements
  • Certification process        
  • Training centres should demonstrate that the class size is appropriate to assess competences.      
  • Do the certificates issued to students,assessed as competent, contain appropriate information?· The name of the training organisation·
  • ‍The name of the Ofqual regulated awarding body.
  • The name of the candidate who achieved the qualification.        
  • The title of the qualification.
  • An indication that the certification has been issued for the purpose of complying with the requirements of the Health & Safety (First-Aid) Regulations 1981
  • Confirmation that the certificate is valid for three years·
  • A statement that teaching was delivered in accordance with currently accepted first aid practice.

Why Willhan Training

  • We pride ourselves on working in partnership with businesses to ensure the training courses you & your staff attend are suitable for your needs.
  • As standard, we ensure all delegates all who attend any of our courses gain a legally accredited qualification at NO extra cost.Our teaching staff are qualified to Cert.Ed. level 5 in teaching, with over 20 years of teaching experience.
  • All delegates on any of our courses are able to share ideas & good practice with other attending to take back into their workplace.ALL who attend are promised quality teaching, using current teaching & learning strategies.
  • Sourses: Willhan Training & HSE.org  27.3.20    

Read more

The importance of food safety trainingWillhan Training - First Aid and Safety Training in West Midlands

The importance of food safety training

You may know from my previous blog. “You learn something new every day.”

Training is key in all industries.

  • It helps us stay safe.
  • It helps us implement new and current skills to our everyday jobs.
  • Ensure we are current with up to date information from experts in our field of working.
  • Enables good practice ideas to be implemented in the workplace.

Developing and maintaining a business’s food safety management procedures

If you are responsible for developing and maintaining a business’s food safety management procedures, you must have had suitable training on food safety and hygiene to do this. Skills can be learned by:

  • Training while working
  • Self-study
  • Relevant previous experience

You must make sure that any member of staff who handles food is trained in food hygiene and safety, including allergens, before they start work.

HACCP system

All food businesses must put in place food safety management procedures based on the principles of Hazard Analysis and Critical Control Point (HACCP).

HACCP is a system that helps you identify potential food hazards and introduce procedures to make sure those hazards are removed or reduced to an acceptable level.

These procedures will help you produce and sell food that is safe to eat, providing you:

  • keep up-to-date documents and records relating to your procedures
  • regularly review your procedures to ensure they reflect what you produce or how you work.
  • Implement new procedures and training where required.

Online training vs classroom training

All business owners have a legal requirement to provide training that is fit for purpose and relevant for the job being undertaken.

Regulations state that all food handlers must receive the appropriate training in food safety practices relevant to their duties. However, having a good understanding of food safety practices is not only a legal requirement, it is also essential in protecting the health of both consumers and food handlers.

Food safety, in fact, most training can be sourced either online or via a training centre providing classroom training. Everyone learners in different ways.

Online, individual training will suit some people however, for those practical and visual leaners who like discussions and like to ask questions a classroom-based training course will be of more benefit.

You will gain far more from learning with colleagues and other professionals from outside your business and sharing good practice ideas in a classroom setting that can be implemented within your food business.

Some free online short courses can be beneficial, especially if it’s a refresh of certain areas and does not involve practical assessment.

The Food Standards Agency offer some excellent online training courses around allergens with some useful information on how to implement these guidelines.

However, caution should be applied when choosing online free training instead of face-face training to ensure you and your colleagues get the training and skills that they can remember and use way after the course has finished. It is vital that any course you are investing your time into is legally accredited and complies to food safety guidelines for training or you will have wasted you precious time.

The importance of ongoing food safety training

Business owners MUST ensure continual refresher training to ensure all food handlers keep refreshed with current guidelines and skills.

It is also vital that those new to a job or industry have training in line with their job role.

We have been working with the Birmingham NHS community trust to provide all food handlers with a legally accredited qualification at level 2 in food safety.

It is vital that everyone is trained to an adequate level to ensure the public & everyone in the workplace is kept safe.

So, remember:

  • Training is key in all industries.
  • Any training course you undertake should be legally compliant to the food industry.
  • Outstanding training implements all learning styles, encourages all delegates to discuss ideas and how guidelines and new knowledge can be implemented within the business they work in.
  • Anyone who handles food in any setting requires some formal food safety training to at least level 2.
  • Be careful when investing your time in online training it is not just to “tick a box” but give you the skills, knowledge and more importantly a legally accredited qualification that is required for your business.

Read more

Do you have the legal number of first aiders in your workplace?Willhan Training - First Aid and Safety Training in West Midlands

Do you have the legal number of first aiders in your workplace?

If ever there was a medical emergency at work, would anyone be able to provide the correct first aid and handle an emergency situation calmly and confidently? It is imperative your team has the correct legal number of first aiders.

The Health & Safety Executive states that:

  • The minimum first-aid provision on any work site is: a suitably stocked first-aid kit.
  • An appointed person to take charge of first-aid arrangements.
  • Every business, freelance, self-employed or even sole traders, will have some first aid or health and safety obligations.
  • Information is given to all who work with your business about first-aid arrangements.

It is important to remember that accidents and illness can happen at any time. Provision for first aid needs must be available at all times while people are at work.

Some small workplaces with low-level hazards may need only the minimum provision for first aid. But there are circumstances and factors that will mean you need greater provision. You, as an employer, are well placed to decide the provision you need.

What is a first-aider?

A first-aider is someone who has done training appropriate to the level identified in the needs assessment. This may be: first aid at work (FAW); or emergency first aid at work (EFAW); or some other first-aid training appropriate to the particular circumstances of your workplace.

So what does this mean in practical terms? What does your business need to do?

The main points you need to consider are:

  • Ensure you have the correct ratio of trained first aiders to the full number of staff members within your workplace.
  • All businesses should complete a bespoke training needs assessment. – This takes minutes to complete and will give you a report regarding how many staff will need first aid training needs and the training course they will need to attend.
  • Ensure the staff that are appointed as first aiders gain a legally accredited certificate by attending a legally accredited training course.

First Aider risk assessment

This takes minutes to complete and will give you an accurate recommendation of the number of staff needing training and to what level. Click here to complete your risk assessment

Our mission:

Is to deliver accredited training and qualifications at affordable prices. We can provide these within your workplace at times to suit your needs.

We are passionate about the quality of our teaching and providing a professional, yet friendly and relaxed learning environment in which people succeed.

Our training and qualifications are not just about ticking boxes, but giving people confidence in their new-found skills so they can be used long after the course has finished.

We understand that time and money are valuable resources and you’ll want to make sure that any investment on training and qualifications is worth it.

We pride ourselves in working with business in delivering in-house training courses at times to suit you at your premises.

We’re also so proud of our 100% record of amazing feedback from the businesses and delegates we have worked with.

Sources: HSE.org

Call us to discuss delivering any of our training courses at your premises at times to suit you, or book onto one of our courses.

Read more

Tips and advice for choosing the right training centre for your needsWillhan Training - First Aid and Safety Training in West Midlands

Tips and advice for choosing the right training centre for your needs

The safety of ALL children should always be at the centre of any decisions made regarding your school’s training needs.

In addition to your legal responsibilities regarding staff training, your liability insurance could become void if the correct training does not comply legally and ensures ALL staff have the skills to act competently in any medical emergency, no matter how many years you may have used the same company/provider or how cheap the training is, this argument WILL NOT stand up against the due diligence all school headteachers should do when making this choice.

  1. A first aider must hold a valid certificate of competence, issued by the organisation whose training & qualification are approved by the HSE, DfE and Ofsted. – liability insurance may become void if schools are not choosing the correct standard of training for their staff.
  2. The First Aid training courses attended cover the full range of paediatric first aid illnesses.
  3. As standard First Aid at Work courses DO NOT include all elements required for paediatric illnesses – Therefore those staff who are undertaking first aid duties in schools should have undertaken a legally accredited paediatric first aid course.

How do you know you are choosing a legally accredited training centre to deliver your first aid training?

  1. Does the training provider have regulated quality assurance systems in place?
  2. Do their assessing & teaching staff have the correct teaching qualifications to Level 4/5?
  3. Does the teacher delivering your training course hold a current first aid qualification and is updated with current Paediatric knowledge?
  4. Is there a documented course evaluation process in place?
  5. Does the course content meet the needs of your school or nursery setting?
  6. Is there a sufficient quantity of well-maintained equipment per learner attending.

What should you be looking for on the certificate to ensure it is legally compliant?

  1. Schools & nursery management MUST ensure due diligence when deciding where their staff are trained.
  2. Staff and carers who care and look after children who have NOT yet reached puberty (10-13years) SHOULD hold a full paediatric first aid certificate.
  3. Certificates should include the name of the training centre. the name of the learner and the title of the qualification & the certificate should be issued in accordance with H&S first aid regulations (the list is extensive).
  4. Staff who care for a wide range of aged of children may need to consider both qualifications.
  5. All certificates provided by a legally accredited training centre will have the following stamps of approval at the footer of the certificates.


Why Willian Training. Our values.

  1. We pride ourselves on working in partnership with Headteachers & business managers to ensure the training courses your staff attend are suitable for your school needs.
  2. As standard, we ensure all delegates who attend any of our courses gain a legally accredited qualification at NO extra cost.
  3. ALL our teaching staff are qualified to Cert Ed Level 5 in teaching, with over 17 years of teaching experience.
  4. All delegates on any of our courses are able to share ideas and good practice with others, as well as gaining a legally accredited level 3 qualifications
  5. ALL who attend are promised quality teaching using current teaching & learning strategies.
Ask us about our new legally accredited

QA Level 3 Combined First Aid at Work & Paediatric First Aid qualification.

Willhan Training is one of the first training centres to deliver this to school teams with some amazing feedback.

You’re in safe hands with Willhan Training

We are looking forward to working in partnership with you to ensure your staff training meets all the legal requirements and more.
Whether it’s an individual staff booking or a conversation about the right in-house training course. We are here, ready to listen, and will ensure you get the quality training your team deserves.

Read more

Don’t wait for a child to suffer a medical emergency in your care?Willhan Training - First Aid and Safety Training in West Midlands

Don’t wait for a child to suffer a medical emergency in your care?

Don’t wait for a child to suffer a medical emergency in your school or nursery before you ensure your team's First Aid training is legally accredited & fit for purpose!   School headteachers & owners of early years nurseries are legally responsible for...

Read more